Returns & Exchanges

At John Paul Mitchell Systems, we stand behind our high-performance hair care products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any product purchased directly from our website within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided through our portal to ensure tracked delivery.

• 3.
  Pack Your Items

  Securely place the products in their original packaging, ensuring all caps are tightened to prevent leakage during transit, and attach the shipping label.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, a refund will be issued to your original payment method within 7 to 10 business days.