Frequently Asked Questions
Expert answers to your professional beauty and hair care inquiries.
Are your products cruelty-free?
Yes, John Paul Mitchell Systems has been a proud leader in the cruelty-free movement since our founding in 1980. We do not conduct or condone animal testing on any of our products.
How can I verify if a product is authentic?
To ensure you are purchasing genuine professional formulas, only buy from authorized hair salons, professional beauty supply stores, or our official website. Products sold at unauthorized retailers may be diverted or counterfeit.
What is your return policy for hair care products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the item for a full refund or exchange within 30 days of the delivery date.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select territories. For international inquiries, please use our Salon Locator to find an authorized distributor in your specific country.
Are your products safe for color-treated hair?
Most of our professional lines, including Paul Mitchell and Tea Tree, are specifically formulated to be color-safe. We recommend checking individual product labels for the 'Color Safe' designation.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.